At Neyboapp, we believe neighborhood commerce only works when personal privacy is deeply respected. This Privacy Policy outlines how we collect, handle, process, and protect your information across our iOS application, Android application, and website services.

Our Privacy Promise: We never sell your personal data, email, or precise home address to third-party data brokers or advertisers. Chats remain private inside the app, and verification documents are encrypted with banking-grade security.

1. Information We Collect

To operate a secure, verified neighborhood marketplace, we collect the following categories of information:

Account Information: When creating an account, you provide your name, email address, and a secure password. Authentication is managed securely through Firebase Authentication.
Geolocation Information: Our marketplace is geofenced-first. We collect approximate and device-level location coordinates to display listings within your local radius (e.g., within 5 miles) and guide you to nearby Safe Trade Meetup Zones.
Government ID & Verification Documents: If you apply for a Blue Checkmark trust badge, we process your Government ID and face photo. This document data is transmitted via encrypted channels and stored in restricted cloud storage solely to verify identity.
Listings, Chats, and Trade Pass QR: We store listing photographs, descriptions, pricing, in-app messages, and one-time Trade Pass QR validation records to facilitate safe communications and transactions.
In-App Purchases & Subscriptions: All transactions for Neybo Pro ($9.99/month) and listing bumping ($1.99) are processed directly by Apple App Store (StoreKit) or Google Play Billing. Neybo does not collect or store your payment card numbers or bank account details.

2. How We Use Your Information

We use your information to operate, monitor, and improve the Neyboapp platform, specifically to:

Connect you with buyers, sellers, and trade activities in your local neighborhood.
Locate, coordinate, and suggest Safe Trade Meetup Zones (such as local police stations and public libraries).
Verify account authenticity, award profile trust badges, and protect the network against fraudulent activities.
Manage subscription entitlements (Neybo Pro unlimited postings) and process listing bumping boosts.

3. Sharing and Disclosing Data

We believe in maintaining a private, spam-free neighborhood network:

We do not sell your personal data: Your email address, phone number, and precise home address are never sold or rented to advertising networks or third-party data brokers.
In-App Privacy: When communicating with neighbors, all chats remain within our secure in-app messaging system. Your private email address and phone number are never exposed to other users.
Public Profile Information: Only your display name, profile avatar, verified badge status, and public marketplace listings are visible to other verified members in your area.

4. Data Security & Retention

We implement industry-standard encryption and access controls. All verification documents and user data are stored on secure Google Cloud Firebase infrastructure. We retain personal data only as long as your account remains active. Users can request complete account deletion at any time in the app settings. Upon account deletion, all active listings, chat archives, and verification documents are permanently erased from our operational databases.

5. Contact Us

If you have questions or concerns regarding our privacy practices, please contact our privacy compliance team at support@neyboapp.com.